Helpdesk 101
Getting started with our helpdesk software
Camera Not Working (Blank)
Did you know that most of the AusIMM’s Lenovo laptops have a Physical camera shutter? A Lenovo camera shutter, often called ThinkShutter, is a physical slider located above the webcam lens that opens or closes the camera. To use it, simply slide the small switch to the left to close the camera, r...
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
Company Portal - Install an Approved App
Open the Company PortalGo to Apps, the application if approved for your use will appear. Click on the App needed.Click Install
Company Portal - Running a Sync
Click on the Company Portal Icon , found in the Task BarIn the Company Portal, click on SettingsClick on Sync
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.