Helpdesk 101

Getting started with our helpdesk software

Camera Not Working (Blank)

Did you know that most of the AusIMM’s Lenovo laptops have a Physical camera shutter? A Lenovo camera shutter, often called ThinkShutter, is a physical slider located above the webcam lens that opens or closes the camera. To use it, simply slide the small switch to the left to close the camera, r...

Can I use email to reply to a ticket?

Email Integration with Support TicketsYes! Email integration is one of the most convenient ways to manage your support tickets.How Email Integration Works• Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ema...

Company Portal - Install an Approved App

Open the Company PortalGo to Apps, the application if approved for your use will appear. Click on the App needed.Click Install

Company Portal - Running a Sync

Click on the Company Portal Icon , found in the Task BarIn the Company Portal, click on SettingsClick on Sync

Setting up your daily work location

Setting up your Work Location and Work Hours in Teams and OutlookSetting up your daily work location (In-Office vs. Remote) in the traditional Outlook for Windows is handled via your calendar options. Open Outlook and click on your Calendar icon at the bottom-left of the screen. Go to File in t...

What is a ticket? Is it the same as a request?

A ticket is a technical synonym we use for question or request.